Foundation Education aims to provide high quality service at all levels of its operation and is committed to providing an effective, timely and fair withdrawal procedure for all students.

To withdraw from your course, you must advise our Student Services team in writing. Verbal withdrawal requests cannot be accepted under any circumstances and all teams will ask that you submit your request via email or post using the contact details below. If you are requesting a refund of your tuition fees, please refer to ‘Refund of Course Fees’ within the Terms and Conditions for specific details.

Standard withdrawal requests will be processed within five (5) days. Out-of-policy requests may require further investigation and you will be notified of the outcome within ten (10) business days. For further clarification on applicable timeframes, please see the following:

Request and Processing Timeframe 

• Withdrawal Requests within the cooling-off period – 5 Days 

• Withdrawal Requests outside the cooling-off period – 10 Business Days 

• Traineeship Requests to withdraw (Refer to Trainee Handbook) – 10 Business Days 

• Withdrawal prior to Smart and Skilled 'withdrawal with no penalty' cut-off date – 5 Days 

• Withdrawal post Smart and Skilled 'withdrawal with no penalty' cut-off date – 10 Business Days 

• Defer or transfer of Smart and Skilled study – 10 Business Days 

Contact us

Foundation Education welcomes your comments regarding this Withdrawal Policy.

If you have any questions about this policy or would like further information, please contact us by any of the following means:

Call: 1300 130 157 between 8 am-7 pm AEST Monday to Thursday, 8 am-5 pm AEST on Fridays

Fax: 1300 137 253

Post: Student Services, 54-58 Brookes St, Bowen Hills, QLD, 4006

Email: student.services@foundationeducation.edu.au